Regular surveys consistently highlight that too few of us consider changing utility supplier or insurance provider losing out on significant cost savings.
Read MoreAs we prepare to go on holiday we look forward to positive customer service, the opportunity to enjoy some rest and relaxation, anticipating a happy, stress free break.
Read MoreBut how many competing loyalty cards must you have in your wallet before customer loyalty becomes meaningless?
Read MoreHow do you avoid creating a bad experience or an unanticipated change that may well destroy that loyalty?
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